Service Route: Shanghai to Auckland, New Zealand;

Service Model: Door-to-door, one-stop moving service;

Case Overview: Mr. Wei commissioned Seapoe Relocations to ship the complete set of furniture from his villa in Shanghai to Auckland, New Zealand.

Mr. Wei and his family planned to immigrate to Auckland, New Zealand. The furniture in their Shanghai villa consisted of custom-made solid wood pieces, featuring high-quality materials and exquisite designs, and held cherished family memories. Therefore, they decided to ship the entire set of villa furniture to Auckland. After comparing multiple options, Mr. Wei contacted Seapoe Relocations. Following discussions, he decided to entrust Seapoe with the full sea freight relocation service.

1. Initial Consultation via Photos

Mr. Wei first sent photos and approximate dimensions of the villa’s furniture to a Seapoe consultant, including solid wood sofas, dining tables, custom wardrobes, beds, and study furniture. He inquired in detail about shipping timelines, cost breakdowns, tax exemption policies, and packing precautions. The Seapoe consultant patiently addressed all of Mr. Wei’s questions, ensuring he clearly understood the details of every step.

2. On-site Measurement by a Supervisor and Customized Plan

To accurately calculate the volume and develop a more tailored transportation plan, a professional Seapoe supervisor conducted a complimentary on-site measurement. Equipped with professional measuring tools, the supervisor recorded the dimensions of each piece of furniture. Taking into account the expected increase in volume after packing, as well as Mr. Wei’s additional items such as clothing and decorative ornaments to be transported, the total volume was estimated at approximately 22 cubic meters.

3. Confirming Details and Signing the Contract

Based on the measurement results, the Seapoe consultant refined the service details for Mr. Wei. After carefully reviewing and confirming everything was correct, Mr. Wei signed a formal sea freight moving contract with Seapoe. At the same time, the Seapoe consultant informed Mr. Wei that, as a new immigrant, his old furniture qualifies for New Zealand’s duty-free sea freight policy, and Seapoe would handle all the necessary customs clearance procedures on his behalf.

4. On-Site Packing and Pickup with Professional Protection

In accordance with the agreed-upon schedule, the Seapoe packing team arrived on time, having prepared specialized packing materials in advance. Team members wore shoe covers throughout the process and laid protective carpets and plastic sheeting on the villa’s floors and walls to prevent damage to the furniture or the property during the operation. After all items were packed, the team numbered and registered each package, loaded them onto the truck one by one, and transported them to the Seapoe warehouse to await booking and shipment.

5. Customs Declaration and Clearance Services

Seapoe has a dedicated customs clearance team that handles all customs declaration, clearance, and tax exemption procedures on your behalf. The team collects Mr. Wei’s immigration documents, furniture inventory, and other relevant materials in advance to complete the declaration forms, ensuring all procedures are compliant and error-free.

6. Ocean Freight and Real-Time Tracking

After the warehouse completed booking and container loading, the shipment officially set sail. The direct sea freight journey from Shanghai to Auckland, New Zealand, takes approximately 22 days. Seapoe assigned a dedicated specialist to Mr. Wei, providing real-time updates on every logistics milestone—from loading and departure to mid-voyage status and estimated time of arrival—ensuring Mr. Wei was informed immediately. Additionally, Mr. Wei could track the status of his furniture at any time via Seapoe’s proprietary logistics mini-program.

7. Auckland Delivery: A Hassle-Free Experience

After the goods arrived at the port and cleared customs, Seapoe arranged for a dedicated delivery team with a private vehicle to deliver them directly to Mr. Wei’s doorstep in Auckland. Considering that Mr. Wei’s new home was a villa and contained large furniture pieces, the delivery team carried all packages to their designated locations inside the villa. Following Mr. Wei’s instructions, the team unpacked each item, inspected the furniture for damage, performed basic assembly on disassembled pieces, and completely cleared away all packing waste. The entire process was completed with zero damage, zero missing items, and zero residue left behind.

Seeing his familiar furniture arrive safely in Auckland, Mr. Wei was extremely satisfied and actively recommended Seapoe Relocations to his friends for shipping furniture from China to New Zealand by sea.