Service Route: Beijing to Tokyo;

Service Model: Door-to-door, one-stop moving service;

Case Overview: Mr. Li commissioned Seapoe Relocations to ship his newly purchased solid wood furniture from China to Tokyo, Japan, via sea freight.

Mr. Li and his family were moving to Tokyo, Japan, to settle down. Considering the high cost of solid wood furniture in Japan, they decided to engage in reverse cross-border shopping by shipping their newly purchased solid wood furniture from China to Tokyo via sea freight. After comparing multiple options, Mr. Li contacted Seapoe Relocations Moving. Following discussions, he decided to entrust Xipu with the entire sea freight relocation service.

During the consultation phase, Mr. Li provided Xipu’s consultant with an inventory of his solid wood furniture (including a double bed, wardrobe, children’s bed, dining table and chairs, etc.). He specifically inquired about shipping timelines, cost breakdowns, Japan’s tax-exemption policies, and expressed concerns regarding the narrow stairwell in his new Tokyo residence, which made it difficult to bring large furniture pieces inside. The Xipu consultant addressed each of his concerns by explaining local policies and the specific characteristics of the residence. They broke down the costs, explained the requirements for duty-free declarations, and planned the moving logistics in advance, completely alleviating his concerns. Both parties successfully signed the service contract.

After signing the contract, Mr. Li followed the instructions provided by Xipu’s customer service team and shipped his newly purchased solid wood furniture directly to Xipu’s own warehouse. Upon receiving the shipment, warehouse staff carefully inspected the packaging of each piece of furniture, repackaged them, and applied impact- and water-resistant protection to ensure the furniture remained undamaged during subsequent transport. After processing, the items were uniformly registered and numbered, ready for booking and shipment.

Once the shipment was dispatched, customer service kept Mr. Li updated on every logistics milestone throughout the process, allowing him to stay informed about the status of his furniture’s transport. Once the shipment arrived at the Port of Tokyo and cleared customs, Xipu arranged for a dedicated local team and vehicle to deliver the items directly to Mr. Li’s doorstep. Taking into account the narrow stairwell, the team carried items that could be moved by hand directly, while those that could not were safely hoisted into place at the designated location in his new home. They then unpacked the items, verified their contents, and cleared away all packing waste, delivering a truly “worry-free” experience.
Seeing his furniture arrive safely and intact at his new home in Japan, Mr. Li was extremely satisfied.