Service Route: Guangzhou to Brisbane;
Service Mode: Door-to-door moving, one-stop solution;
Case Overview: Mr. Xie entrusted Seapoe Relo to ship his grand piano from his home in Guangzhou to Brisbane, Australia, by sea.

Mr. Xie moved to Brisbane a couple of years ago. He always regretted not bringing his beloved grand piano along—it was too big, too heavy, and way too fragile, so it stayed behind in Guangzhou. A friend of his had used Seapoe Relo to ship a whole houseful of furniture to Australia, and that gave him an idea. He reached out to Seapoe, and gave sea freight a shot for the first time.

Here's how the whole process went down:

A Seapoe consultant first visited Mr. Xie's place to check the piano's size and condition. Given the grand piano's special structure, they designed a custom shipping plan. They also walked Mr. Xie through Australian customs rules—turns out new immigrants can apply for duty-free import.

A few days later, the Seapoe packing team showed up. This was the part that really put Mr. Xie at ease:

• Layer 1: White cotton paper wrapped all around—prevents scratches and paint chips.
• Layer 2: Thick bubble wrap for shock absorption.
• Layer 3: Edge protectors at corners—extra care for vulnerable spots.
• Layer 4: Custom-made heavy-duty cardboard outer shell.
• Layer 5: Heat-treated wooden crate with bold fragile stickers.

Mr. Xie watched the whole packing process and said, "That's incredibly professional!"

The piano went straight from his home to Seapoe's Guangzhou warehouse—free storage included. Seapoe handled all the paperwork for customs clearance, so Mr. Xie didn't have to lift a finger. He could track the shipment in real time through Seapoe's own mini-program, with updates at every step. He also opted for transport insurance for extra peace of mind.

Forty-five days later, the piano cleared customs smoothly. The local Australian team delivered it in a dedicated truck, unloaded it, set it up in his home, and even took away all the packing materials. When Mr. Xie played a few notes, the sound quality was almost untouched. He said he'd definitely call Seapoe Relo again if he ever needed anything else.