Service route: Shanghai to Spain
Service mode: Door-to-door one-stop moving service
Case summary: Ms. Tu hired Seapoe Relo to ship new furniture to Spain by sea.

Ms. Tu's family had settled in Spain and was planning to move into a new home, which meant furnishing it with a batch of furniture bought in China. A friend recommended Seapoe Relo.

A Seapoe consultant walked her through the whole international shipping process, calculated the volume against her furniture list, and worked out a quote. The professional, patient communication put her at ease, and she signed the service contract.

Ms. Tu then bought the furniture piece by piece, and the goods arrived at the Seapoe warehouse in batches. Every time a shipment came in, the warehouse staff photographed it and sent the photo to her. Once everything had arrived, they checked each item for dents or damage and shared the photos with her for confirmation. After that, the whole order was repacked to international shipping standards, and fragile items got custom wooden crates for extra protection.

From warehousing and inspection to packing, every step was photographed and posted to Ms. Tu's own order page, so the process stayed transparent and traceable throughout.

After the goods were loaded and shipped out, a dedicated one-on-one customer service rep stayed with her, updating her on booking, port arrival, customs clearance, and each milestone along the way. Once customs formalities were completed, the home delivery was scheduled. When the movers arrived, they placed every piece of furniture where she wanted it in her home, unpacked everything, cleaned up, and took all the packaging waste away with them.

The furniture reached the new home in perfect condition, and Ms. Tu was very pleased with the service.