Service Route: Shanghai to Sydney, Australia
Service Model: Door-to-door one-stop sea freight
Case Overview: Ms. Qin entrusted Seapoe Relo with shipping her large furniture by sea to Sydney, Australia

Ms. Qin needed to move her European-style solid wood furniture from Shanghai to her new home in Sydney after her husband's job transfer. The furniture was custom-made in Guangdong, bulky and intricate in structure, making packing and moving a major challenge. She had compared several moving companies but kept hesitating on which one to pick. Later, she came across Seapoe Relo's posts and recommendations from overseas Chinese on a Sydney Chinese forum. After a video assessment and initial quote from the consultant, Ms. Qin signed the contract with confidence.

【Door-to-Door Packing】

Seapoe sent a 4-person professional team to her home, where they measured, photographed, and numbered the sofa, carved coffee table, side cabinets, and wine cabinet one by one. Every screw from disassemblable furniture was individually bagged and numbered to ensure the overseas team could reassemble everything according to the photos. Non-disassemblable large items were protected with multiple layers of "cotton paper + pearl cotton + corner guards." The marble top of the coffee table was removed, wrapped with extra layers, and packed in a separate crate. All items were transported back to the warehouse by dedicated vehicle, where fragile pieces received a second round of reinforcement.

【Customs Clearance & Sea Shipping】

The professional team prepared a full set of duty-free declaration documents in line with Australia's used personal effects policy. After booking the container and setting sail, a dedicated tracking account was set up so Ms. Qin could check the vessel's route and schedule anytime. A dedicated customer service representative kept her updated on progress with full transparency throughout. The sea journey took approximately 45 days.

【Delivery, Assembly & Placement in Sydney】

Once the cargo arrived at the port, the overseas specialist cleared customs quickly, and a dedicated vehicle delivered everything straight to her new home — the part Ms. Qin had both looked forward to and worried about most. Before departure, the two overseas assembly technicians had already studied the numbered photos from China. They laid protective mats at the entrance to shield the new flooring, then opened the crates in sequence according to the numbering. The carved solid wood sofa was the hardest to put back together: they started by fixing the four casters on the base, then lifted the armrests into place one by one, aligned the mortise-and-tenon joints to fit the backrest, and finally adjusted the overall levelness. The coffee table, side cabinets, and wine cabinet were placed precisely according to the room layout sketch Ms. Qin had sent via WeChat — down to the orientation of the decorative pieces. The whole process took nearly four hours. After assembly, all packaging waste was taken away, leaving not a single scrap of paper behind.

【Customer Feedback】

When Ms. Qin video-called her family back in China and saw the familiar sofa and coffee table in her living room, her eyes welled up. Three things surprised her the most: the precision of the disassembly and reassembly with no scratches or loose joints, the spotless site with zero leftover debris, and how faithfully the furniture placement was restored with such attention to detail. She remarked: "From Shanghai to Sydney, over ten thousand kilometers away, yet the moment I stepped into my home, it felt like nothing had ever changed."